Not receiving notifications when an issue is created

Phil Jones-Davies

This all suggests that I should be getting notified (actually get my notifications via Teams, rather than email), but getting notifications of all other expected things, like comments on issues.
Issue was created by a colleague (I have the personal setting to not receive notifications on changes I make, so haven't been expecting those).

Any assistance, would be much appreciated.

Petter Gonçalves

Hello Phil,

My name is Petter, I'm a support engineer at Atlassian.

I've properly answered your thread in the internal support ticket you filled to Atlassian Support.

As I explained, Jira logs return that the notification for the issue SBS-3110 was properly sent and received, so your issue might be caused by an external feature (Email filtering, Spam queue, etc).

If you have any questions after verifying the steps provided, please feel free to reach back to us in the internal ticket.

Thanks!