How to use the one Customer Portal for 2 Projects?

Parveen Kumar_pzyr29

1. Is it possible to use/configure our existing portal which is used for submitting tickets to Project CISD to drop tickets into a completely different Project?

 

2. Is it also possible to add a time restriction on which portal gets the ticket?

 

Eg.

 

Ticket submitted using Project CISD customer Portal (https://cruisedotco.atlassian.net/servicedesk/customer/portal/1) will goto

Project OOHISD (https://cruisedotco.atlassian.net/jira/servicedesk/projects/OOHISD) after 5:30PM

What I require is for our customers to use the same portal for submitting tickets, if submitted out of hours (after 5:30PM) to go to an Out Of Hours Service Desk (OOHISD).

 

Thank you

Pramodh M

Hi @Parveen Kumar 

It's already answered

You should have only one project

https://community.atlassian.com/t5/Jira-Service-Management/Customer-portal-multiple-projects/qaq-p/1078785

https://community.atlassian.com/t5/Jira-Service-Management/Customer-portal-for-several-projects/qaq-p/1259344

Thanks,
Pramodh