Is it possible to force organization selection?

Question

I work with multiple company's which are set up as customers for our software.  I am trying to set up a way so that the organization is either automatic or forced selection (meaning that they cant choose "share with no one"

The reason i am trying to figure this out is that my engineers do not know what database to look into when customer inputs a ticket as the vast majority just choose share with no one.

I could put a drop down of companies, however that would also be a bit clunky for the cusomter on the form.  ANy ideas?

Ryan Sherman_c1o4th · Answer

yeah just a text field, that probably is the only answer at this point.

I was trying to avoid extra work for the customers.  Its kind of strange that the org isnt picked up anywhere in Service desk when a customer inputs a ticket.

Derek Fields _RightStar_ · Answer

Why not just put a "Company" field on the form and require it?