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How to re-open a service projet ticket ?

Former user

Hello,

The workflow of the project service set up in my company ends with the status "Resolved" or "Cancelled"
However I need to make it possible to re-open these tickets. But impossible via the Workflow page, I cannot add a transition. I only can "Edit" of "View properties"...
Have you ever had this problem? do you have the solution?

Thank you for your help !

Accepted answers

All comments

Vishwas

Hey @Jeanne ROBERT

What error it shows when adding transition ?

My guess workflow is active hence it might be not allowing to add a transition, so you need to make the existing workflow inactive then do the changes and add back to workflow scheme.

It's like make a copy of existing workflow, do the changes there by adding transition and then switch the original workflow with the copy..

Let me know in case of any questions.

Regards,

Vishwas

Former user

Hello @Vishwas

Thank for your answer.

The workflow is still active and I can change some states fine though.

When I am on the page to edit my workflow, for all states (to do, in progress etc...) I have 4 possibilities
- Add a transition
- Delete transitions
-Edit
-View Properties

However, only for these two statuses "Resolved" and "Cancelled" I only have these 2 possibilities:
-Edit
-View Properties

I have no error displayed, just no possibility to add a transition. It is as if these two fields were not modifiable.

Vishwas

Hey @Jeanne ROBERT

Try this button and transition by selecting the status in dropdown like this

Former user

Yes i've tried this way too, but i have this error : You cannot perform this operation on a draft workflow. More Information.

But from the moment I want to modify the workflow, a draft is created, so it goes in circles...

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