I have a user that is not receiving email notifications when tagged. Other users on the project are receiving and I have checked to make sure she has access. I did try to utilize the Jira Admin Helper which did not identify any issues. Are you able to assist?
Thank you.
Hi @brenda_banderschaper ,
please take a look to this troubleshooting article https://confluence.atlassian.com/jirakb/troubleshoot-notifications-in-jira-203394737.html
Please, let me know if it helps,
Fabio
Maybe the emails are going to the junk/spam folder?
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