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Сustomer satisfaction dont send

Alexey Kozlov_whj6o7

Hello!

I enabled satisfaction requests in the settings when resolving the appeal, but it is not sent.
What did I miss? Perhaps some automation needs to be added?

Accepted answers

Hi @Alexey Kozlov ,

I have never observed the survey not being sent. can you explain how you are testing exactly, e.g. portal, email?

All comments

Alexey Kozlov_whj6o7

Hi @Alexey Kozlov ,

I have never observed the survey not being sent. can you explain how you are testing exactly, e.g. portal, email?

Can you check if the Resolution is set on issues when resolved?

Alexey Kozlov_whj6o7

I tried cases created from the portal and cases sent to the mail.
Appeals were in the status of resolved and closed.

that's why I came here, like a standard functionality that should work...

are you setting resolution when moved to closed?

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