Authentication failed: query hash does not match.

Question

Hi Team,

One of the users is facing an issue while accessing the confluence page. PFA screenshot for the Error message. Could you please help me with the solution?

Thank you

Aswin

Aswin P K · Answer

Hi Srinath,

Yes, user has admin access.

Thanks,

Aswin

Srinatha Tondihal · Answer

Hi Aswin,

Welcome to Atlassian community. Looks like user permission issue. Can you check if the user has access to space and page he is trying to access ? I would request you to follow below articles which has all the info you will need to set the right permissions:

Permissions and restrictions

Let me know if that helps.

Thanks,

Srinath T