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Automation - Can't update subtask's field

Charline Charrier

Hello!

I want create a rule : when a substack is created, the field "labels" is valorized with the value of the parent issue.

My rule :

when issue is created

and the type of the issue is subtask

then modify the field "labels" with the value labels fron the parent issue

I put a screenshot but it is in french.

My error message (by google translat)

"Unknown fields were included during editing, they may not be available for the project/type. Check your custom field configuration. Ignored fields -
Description (description)
No fields or field values to edit for tickets (may be due to non-existing field values in a given project):
VAA-54"

(VAA-54 is my substack)

Do you have any idea?

Accepted answers

Charline Charrier

The problem came from the actor of my rule.

I changed the actor and put my account and it's work !

All comments

Trudy P Claspill

Hello @Charline Charrier .

Welcome to the community.

Are you working with a Team Managed project or a Company Managed project? At the bottom of the navigation pane on the left it will say which type of project it is.

Is the Labels field part of the Issue Layout for your Sub-task issue types?

Charline Charrier

Hello @Trudy Claspill !

Thank you !

I am working with a company managed project.

I am not sure to understand your second question. If you ask me if my sub-taks is reconized like a sub-task by jira, yes it is! i put a screenshot (sorry in franch always )