Automation overwrite manual assignment

Question

Hi

I have asked my company to add the auto assign feature (automation) to one of my project. The auto assign work on existed JIRA ticket. However when I create a new JIRA ticket, even I manually assign a person, upon ticket created, the automation will overwrite my manual assignment and assign a random person. This causes a lot of confusion to the random assignee in my project since in many cases I know who to assign the ticket.

Is this expected behavior of JIRA automation ?

Anna Głowacka · Answer

Hi @Alex Ortiz

Do you know any trick how to check if Assignee was picked manually?

In my case condition if Assignee is empty is not working. Assignee is never empty and automation reassigns this field after the user will pick a specific assignee :(

Alex Ortiz · Answer

Hi,

I would agree with Pramodh.  You should have your Jira admin double check the automation rule, but here's a screenshot of a rule that I have to automatically assign issues.  Additionally, if you want to troubleshoot, I recommend you check the History of the issue and it should tell you who made the reassignment.  If it's Automation for Jira, then your rule is probably the culprit.  Otherwise, you may have to look elsewhere.

Pramodh M · Answer

@Tianxiao Jiang

Welcome to the community 🙂

Yeah there is something wrong with the automation

Ask your Jira admin again to reconfigure the automation as - when changing the assignee field it should check whether the assignee field value is already present or empty.

If it's present skip, if it's empty define the rule to assign the ticket

Pass this message

Let me know if you have any queries

Thanks