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Jira leaving issues unresolved

Brian Fett

My project's Jira issues seem to be stuck as "unresolved" when closing an issue the resolution status stays (resolutely) as unresolved. Additionally, I can't seem to change the status directly (eg. by clicking on it like when I change the status of an issue to Open -> In Progress -> In Review -> Closed).

Is this an issue with the way my project is configured or is there something I am missing with this tool?

Accepted answers

Trudy P Claspill

Are you working with a Company Managed project or a Team Managed project?

Did you customize your workflow and add or change the ending/Done statuses?

In a Company Managed project with customized workflows you need to make sure that each transition to a "done" status (all the statuses in the Done StatusCategory, that show up as green in the issue display) need to have a Post Function in that transition to ensure that the Resolution field is set to Resolved. If your issues can move backwards from done to a not-done status, then each of those transitions needs a corresponding Post Function to clear the Resolution field.

All comments

Trudy P Claspill

Are you working with a Company Managed project or a Team Managed project?

Did you customize your workflow and add or change the ending/Done statuses?

Brian Fett

It is a company managed project, I'll see what I can do to get this advice passed up the chain.

Thanks!

Hugo Gómez_7uceld

I had the same problem, and never thought about the post functions. This was a solution for me. Thank you @Trudy P Claspill 👍🏻

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