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Connection Problem due Firewall

Felix Wich

we got problems to work in Confluence:

when we editing a site we got connection problems and a grey Messagebar is coming up.

when i try to upload pictures, its not working

when i open sites, preview of pictures doestn load

on a normal Internet Connection its working, on our Company network with Firewall and Proxy doenst work very well.

What shoud we do get a good Connection to the Cloud? Which Firewall Settings do we need?

Thanks!

Accepted answers

Andy Gladstone

@Felix Wich Welcome to Confluence Cloud.

It sounds like you need to configure whitelisting to Atlassian on your firewall. You can find the parameters needed here: https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/

Good Luck!

All comments

Andy Gladstone

@Felix Wich Welcome to Confluence Cloud.

Good Luck!

Felix Wich

i have whitelist all these domains already, and it doenst work

Felix Wich

after restart computer it seems to work better

thanks a lot

Carla Ann Rowland

Suggest also have the Security add your Confluence domain to their whitelist that should improve things

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