The XRay app on Jira Software shows - 'You have an invalid license for the XRay App'

Question

The XRay app was working fine few days back and without any notification on Jira or mail, it has started showing 'Invalid License'.

We have a lot of test cases there that cannot be accessed right now. If anyone could help with

1. If there is a license key that needs to be updated or anything else?
2. How can we get the test cases - data back?
3. I have been reading that the basic functionality of XRay is free, so why is this happening?

I am attaching screenshots for reference -

* Error on opening Testing Board under a project

2. Error on opening XRay settings under Project Settings

Rogério Paiva - Xray Xporter · Answer

Hi @Akshaj Dave and @Carlos Garcia Navarro

Atlassian manages the licensing, so it is best to contact Atlassian support:

https://support.atlassian.com/

Since the Xray support will not be able to help when the problem is with licensing.

Thank you.

Kind regards,
Rogerio Paiva [Xray Support Team]

Stefan Salzl · Answer

Hi @Akshaj Dave

according to the xray marketplace page and as I experienced in the past there is only a free trial version for 30 days. After that you have to subscribe a paid version (see pricing site of xray).

https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?tab=pricing&hosting=cloud

As far as I know data and configuration will be kept and available again as soon as there is a license subscription.

Best

Stefan

Carlos Garcia Navarro · Answer

Hi @Akshaj Dave ,

I'd suggest to contact the Xray customer support: https://marketplace.atlassian.com/apps/1211769/xray-test-management-for-jira?hosting=cloud&tab=support