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Agent vs Customer tickets

unknown

Quick question,

Is there a way to find out whether a ticket was created in the agent view vs customer view?

Thanks!

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @[deleted],

Service Desk tickets have a specific field that provide you that information.

It's the channel that could be portal, email or jira depending on the original source

Hope this helps,

Fabio

All comments

Fabio Racobaldo _Catworkx_

Hi @[deleted],

Service Desk tickets have a specific field that provide you that information.

It's the channel that could be portal, email or jira depending on the original source

Hope this helps,

Fabio

unknown

Oh!!

Thank you so much fabio! Much appreciated sir!

Regards

Fabio Racobaldo _Catworkx_

you welcome @[deleted]

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