How can I add a shared mailbox as a user that I can tag

Sergi Ortega_7ym8t4

Hello Atlassian Community!

 

I'd like to add a new user (a shared mailbox), so I can tag it in issues in the comments and as a viewer. If somebody that used the mailbox accesses Jira, then it'd be with their own user. Just want to use it to tag so all users of the shared mailbox can receive updates.

Should I do it with the "Create User" function in Admin Section --> User Management?

 

Thank you so much for your help!

Sergi   

Joe Pitt

you need to create a 'dummy' user with the email pointing to the shared mailbox. This is sometimes used as a workaround to assigning to a group,