Custom Email Account Connectivity Log Empty

Question

Hello, I just added our support mail to the custom email account under Email Request. However upon checking the email logs > Connectivity Log, it show empty data... and i'm when i tried sending a test mail to our support mail, it does not create ticket automatically..

Our email is listed on connected email accounts but shows "No email received ever".

Soporte Bodegas Lopez Morenas · Answer

Same problema here. I connected Jira with an Outlook account. It's succesfully connected, but can't receive tickets by this channel, and log connectivity is empty.

unknown · Answer

Update: In the mail server log, I can see that an IP I assume to be Atlassian Cloud connected around the time that I set up the email address, but there have been no connections since.

unknown · Answer

Hi,

I am experiencing the same problem:

About half an hour after setting up the custom email, the connectivity log is empty?

Br, Sune