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Don't want to implement Anonymous Access to Confluence Cloud

Head of Service Delivery

I don't want to allow anonymous (public) access to Confluence cloud to allow our non licenced users read only access to Confluence.

I want our domain users to have "read only access" to our articles the way we do now via our server licencing/environment. We are migrating to the cloud and I'm told I have to have a confluence licence for each individual reader regardless, is that correct?

Or go anonymous and whitelist IP's which also is challenging with people working from home.

Accepted answers

Pramodh M

Hi @Head of Service Delivery

Welcome to the Community!!

Allowing unlicensed users is possible with read-only access

https://jira.atlassian.com/browse/CONFCLOUD-30161

Just enable anonymous access in Space. It will work

Here's a gist

Thanks,
Pramodh

Head of Service Delivery

Just to close this one out as my original question should have been clearer - and to provide some context if anyone else is confused by this in the future. Our issue is that we have a Help Centre - JIRA Service Desk and this is where our users log tickets and search our knowledge base for self help. Turns out that this is completely achievable through JIRA Service Management without having to purchase additional confluence cloud licences. We don't need our users to access Confluence, only through the help centre;

Give access to unlicensed users from Jira Service Management | Confluence Cloud | Atlassian Support

Using Confluence and Jira Service Management together (atlassian.com)

Therefore we can still lock down Confluence and not apply anonymous access to pages or spaces as we don't want our pages to come up in google searches and still provide our 2500 internal users read only access to those articles through our help centre.

Thank you to you both for your input.

All comments

Pramodh M

Hi @Head of Service Delivery

Welcome to the Community!!

Allowing unlicensed users is possible with read-only access

https://jira.atlassian.com/browse/CONFCLOUD-30161

Just enable anonymous access in Space. It will work

Here's a gist

Thanks,
Pramodh

Pramodh M

Reference here

https://confluence.atlassian.com/confeval/confluence-evaluator-resources/confluence-read-only-access-and-licensing

Head of Service Delivery

Thanks Pramodh. We will try that and let you know how it goes. I was actually going to add to this that we have an internal JIRA SD Help Centre Portal and this is where our users log tickets and search articles so if this works then I'm a happy chappy!!

Will keep you posted!

Head of Service Delivery

Actually quick question, if I assign specific articles to "anonymous" in a space will that also come up in a google search giving the public access to that article also? This is what I also want to avoid. This is company specific info I don't want to share.

Head of Service Delivery

Give access to unlicensed users from Jira Service Management | Confluence Cloud | Atlassian Support

Using Confluence and Jira Service Management together (atlassian.com)

Thank you to you both for your input.

Pramodh M

Okay 👍

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