Can Customers see Entire Queue of Issues in a Project?

Zach Carlson_4cg4e3

We have our Success Managers submitting tickets via a Jira form. Right now, they are able to see all of their issues, but not other issues submitted by the rest of the team. Is there a way to give the "Customers" for one project the ability to view the entire queue of issues?

Thanks for any help!

Adam Rypel _MoroSystems_

Hello @Zach Carlson ,

Ideally you should create the customer organization, where you add all the needed customers / requestors and then allow "Should new requests automatically be shared with a customer's organization?" in global settings. You can find that in Administration -> Products -> Configuration (under Jira SM).

You can find more about organizations here: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/