Ocultar un o mas SLA's || Hide a or more SLA's

Juldor Jessel Carreño Salcedo

Spanish--------------------------------------------------------------------------------
Hola buen día estimados

Recientemente he estado usando JMS por su interfaz amigable.

He estado realizando automatizaciones, creando SLA's, etc, etc

Mi pregunta es, se puede ocultar un SLA

Este seria un ejemplo, Cuando la incidencia se encuentre en el estado PENDIENTE CLIENTE, ocultar los SLA's que se hayan cumplido como lo es el SLA ACK y Diagnostico inicial.

 

¿Es necesario crear una regla?

Estaré pendiente a los comentarios.

 

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Hello, Good day friends

Recently, i have been using JMS for your friendly interface.

I have been doing automations, creating SLA's, etc.

my question is, ¿i can an SLA be hidden?

It's a example, When the incident is in the PENDING CUSTOMER status, hide the SLAs that have been fulfilled, such as the SLA ACK and Initial Diagnosis.

Is it necessary to create a rule?

I will be waiting for the comments.

Cheers 

Angélica Luz

Hello @Juldor Jessel Carreño Salcedo,

Thank you for reaching out to the Atlassian Community!

When it comes to SLAs, they will be visible on the ticket even if the SLA is paused or if the condition is already met.

Currently, it’s not possible to hide it. There were feature requests suggesting this option, but it was already closed as “Won’t fix”. 

Based on your question, I raised a new one:

• Option to Hide Paused/Stopped SLA

Please, click on Vote for this issue and also watch it to receive updates from our product managers.

Kind regards,
Angélica