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Is there a way to overwrite the summary with a custom field value on create with scriptrunner

Scott Federman_j0no3t

I am trying to enforce a standard naming convention on JSM tickets and so I have the ticket summary hidden and populated with a default text. At the time of creation, you are required to fill out the custom field "Employee Name". I would like the employee's name appended to the front of the summary. Is there a script that I can run to do this?

Accepted answers

Mark Segall

Hi @Scott Federman - If you want this to be done with script runner, I'll have to defer to someone else in the community, but this can be accomplished with automation:

TRIGGER: Issue Created
ACTION: Edit Issue
- Summary: {{issue."Employee Name".displayName}} {{issue.summary}}

Note - This assumes you're using a user field for Employee Name. If you're simply capturing as a text field, you can omit the ".displayName" portion

All comments

Mark Segall

Hi @Scott Federman - If you want this to be done with script runner, I'll have to defer to someone else in the community, but this can be accomplished with automation:

TRIGGER: Issue Created
ACTION: Edit Issue
- Summary: {{issue."Employee Name".displayName}} {{issue.summary}}

Note - This assumes you're using a user field for Employee Name. If you're simply capturing as a text field, you can omit the ".displayName" portion

Scott Federman_j0no3t

Hey @Mark Segall I have no problem doing this with automation. The field is a standard text field, however. I have tried the formula above only it also accounts for the issue type and unfortunately I have had no luck.

I end up with the following comp change.JPG

I use these settings

Automation settings.JPG

Mark Segall

You may need to put employee name in quotes:

{{issue."employee name"}} - {{issue.summary}}

If that doesn't work, I typically go with the actual custom field ID which would look something like this:

{{issue.customfield_xxxxx}} - {{issue.summary}}

Scott Federman_j0no3t

@Mark Segall bingo good sir. It needed the custom field id. Thank you!

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