New user not receiving invitation email or resend email

Question

Good afternoon,

We added a new user to our platform but no email was received.

Please assist urgently.

Regards,

Roelof

Roelof Jansen van Vuuren · Answer

Hi Vero,

We have checked the SPAM folders but no luck.

We will try to get the Mail flow rules added. Its just weird because its only 1 user that is not receiving these emails.

Regards,

Roelof

Vero Rivas · Answer

Hi @Roelof Jansen van Vuuren

Look at this posts, maybe can help you

https://community.atlassian.com/t5/Jira-Software-questions/New-User-not-receiving-invitation-email/qaq-p/1862235

https://community.atlassian.com/t5/Jira-Service-Management/new-user-not-receiving-invitation-email/qaq-p/1852281

And check Folder "Spam"

Cheers