Why are created issues in a Company-managed Project not pushing to Backlog?

Question

Hi there, Hope all is well!

If a team has a company-managed project why would newly created issues not be automatically pushed to the Backlog?

In the project features setting Backlog is turned on - any thoughts? Does a sprint need to be created first with those issues assigned to unique sprints then it pushes?

Thank you!

Fabio Racobaldo _Catworkx_ · Answer

Hi @Dylan Schofield ,

please check filter associated to your board in order to verify that it retrieves issue that you have just created.

https://support.atlassian.com/jira-software-cloud/docs/configure-filters/

Hope this helps,

Fabio

John Funk · Answer

Hi Dylan - Welcome to the Atlassian Community!

Issues will go to the first status in the workflow from the Create transition. Take a look at your workflow to see which status that is. If it is the Backlog, then take a look at the history of the card to see if the card is getting auto transitioned to another status.