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How can I set resolution to resolved?

Tina.Henry

I'm a new team managed project admin in Jira software cloud using a scrum board. I've just finished my first sprint, but when I try to complete the sprint, it shows all of my issues as still open and wants to move them all to the next sprint. I have a category "done" workflow status called "Complete" and have moved all issues to this status. I believe what's probably needed is a resolution status, but can't seem to find where to configure that. I've tried adding a transition, but my options appear to be limited. I've also explored using Automation, but can't seem to find the feature that will mark issues as resolved.

What do I need to do to designate these issues as closed so I can close the sprint?

Thanks.

Jira resolution issue.JPG

Accepted answers

Fabio Racobaldo _Catworkx_

Hi @Tina.Henry ,

you can add a post function in all transition that move your tickets in the final status that set automatically Resolution field.

Take a look to the following article to get more information https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/

Fabio

All comments

Rilwan Ahmed

For the transition Complete, add post function 'Update Issue Field' and set value to resolution.

Eric Hartway

You can either configure a screen on the "complete" workflow transition to manually update the resolution, or (what I do), is use the "Update Issue Field" post script to set resolution to "Done" automatically when the ticket is transitioned.

Hope that helps,

Eric

Fabio Racobaldo _Catworkx_

Hi @Tina.Henry ,

you can add a post function in all transition that move your tickets in the final status that set automatically Resolution field.

Take a look to the following article to get more information https://support.atlassian.com/jira-cloud-administration/docs/configure-advanced-issue-workflows/

Fabio

Tina.Henry

@Fabio Racobaldo _Catworkx_ Do you need to be a Jira administrator to do this? I'm only a team project administrator.

Fabio Racobaldo _Catworkx_

Ciao @Tina.Henry , you need to be a JIRA Admin. If you are just a project admin you can put in place a Project automation.

WHEN : status = YOUR_FINAL_STATUS_HERE

THEN : Edit Issue : choose Resolution

Try this different approach.

Hope this helps,

Fabio

Tina.Henry

Thanks @Fabio Racobaldo _Catworkx_ I was able to set up that automation and set the Resolution to "Done", but not "Resolved" My only options to select were Done, Wont Do, Duplicate and Can't reproduce. I was not able to type in any other value.

I set this up to occur when the issue is transitioned to "Complete". It appears the automation did set the the resolution to Done. However, when I try to complete the sprint I'm still getting the notification that all my issues are still open and Jira still wants to assign them to the next sprint.

Jira resolution issue2.JPG

Tina.Henry

@Rilwan Ahmed I'm having trouble finding the post function feature. Is that a feature available to team managed project admins? I'm not a Jira administrator.

Manish Shah_382uui

Go to Board settings. Columns. Tick Resolution check box.

Stephen Chisholm_lex8lh

I want to set the resolution to "Done" but the tickets are already in a "closed" status.
- Any way I can go back and update them (currently displaying "Unresolved").

I'm not a Jira Admin ... Just a project Admin.

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