Need help configuring email for another service desk.

Question

Running into an error when trying to enable new Service Desk email support.

"Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently used by another mail channel."

We currently have another IT Service Desk up and running but we do appear to have two POP Mail Servers. See screen grabs.

Brant Schroeder · Answer

@Kelley Henderson Are you trying to add the same email address that is already displayed there?   Looks like you also need to reconnect your account?  What happens if you send an email to either account?

Kelley Henderson · Answer

These two emails were built before my time, would this be the cause?

Brant Schroeder · Answer

@Kelley Henderson welcome to the Atlassian community

Each service desk needs to use a unique email address.  If you are already using this email address on another service desk you will have to create a new email address for this service desk.