Automation - Substask

leonardo villanueva

Hi, how are you! i need your help to fix an issue.

We have an automation that create 2 subtask automatically in a ticket parent, but they are consecutives so w the 2nd subtask should opening when the first subtask is completed.

Currently, the opening and closing of boths subtasks, is manually.

How can we do it works automatically?

Thanks!!!

Jack Brickey

Why not create the second subtask when the first moves to done? You could do that with a separate rule the triggers when an issue transitions to done, conditions on it being a subtask.