Profile time zone won't change after 12 days of it "taking a while for changes to take effect"

Question

We are trying to use shared calendars in our company Confluence spaces but we are having issues getting the events to display for employees correctly, seemingly because their profiles aren't changing time zones when they change them.

One employee changed the settings 12 days ago and still gets the message below when trying to change it again.

Any ideas why this is happening or why it is taking so long for the profiles to reflect the time zones employees are changing their profiles to?

Heather Blue · Answer

Thanks for passing this along @Guy Anela hopefully Atlassian can prioritize this, because the calendars aren't usable across time zones so long as this issue persists.

Guy Anela · Answer

Thanks @Heather Blue!

I agree, it's definitely a bug. I opened a Support ticket as well and they pointed me to CONFCLOUD-72744. Based on the below Comment, doesn't sound like they'll be addressing it anytime soon. :(

Puneet Jain added a comment - 29/Sep/2021 2:53 PM
Hi All,

The issue occurs only for few hours as it takes time for timezone to be updated across all edges servers and downstream systems. The above is conveyed to users via pop up which is displayed when timezone changed in identity.

The issue is a legacy issue and has been present since beginning. The same has not been introduced recently.

The long term fix would require change in the current architecture and hence need more time.

Heather Blue · Answer

@Guy Anela our IT department submitted a ticket 4 days ago but we haven't heard back from Atlassian yet. We do believe it is a bug though, based on some more testing we did. I'll update this post and tag you whenever I hear back about it!