Can Filters select Custom Field Values?

Question

I'm using Team-Managed Boards (Kanban) and we're working between two ticket systems (ManageEngine ServiceDesk) and Jira. We track the originating ServiceDesk Task ID# via a Custom Field in our JIRA issues. I would like to filter on the Custom Field value so that I can more easily track if a given ServiceDesk Task ID# already has a corresponding JIRA issue.

As of now, the only way this works using the ServiceDesk Task ID# is if we include that numeric value in the Jira issue summary. I really don't want to use Labels because there is a 1-to-1 correspondence between Task ID# and Jira issue; we would wind up with a ton of single-use labels.

Thanks,

-John Tucci

John Funk · Accepted Answer

Hi John,

If you mean using the value of the custom field like a variable, no that functionality is not available in JQL (which is what the filters are based on).