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The transition "Respond to reporter" is shown as "Respond to customer"

Davide Gallina_mp29t6

Hello,

I have a workflow where issues can transit from status "In progress" to "Waiting for reporter" via the transition "Respond to reporter":

Screenshot 2022-01-31 at 12.18.28.png

However, in the agent view this transition is shown with button "Respond to customer":

Screenshot 2022-01-31 at 12.19.01.png

Why is that?

What's weird is that this is the only exception: all other transitions are correctly named in the corresponding agent view's buttons.

Thanks.

Accepted answers

Davide Gallina_mp29t6

Hello Marco,

>> Are you sure that the workflow you show belongs to issue type Security Incident?

Yes, I have only 1 workflow, and it serves Security Incident too.

>> The transition "finish later" which one is that? To what status?

Finish later goes from "In Progress" to "Open". It is not affected by the problem.

>> And if it is the right workflow, is there a property set up in the transition "respond to reporter"?

Yes, there are 3 properties and I think you spotted the problem!

jira.i18n.title=sd.workflow.itsupport.v2.transition.respond.to.customer.title
jira.i18n.submit=sd.workflow.itsupport.v2.transition.respond.to.customer.submit
opsbar-sequence=5

The problem is probably due to the first one, which forces the title to "Respond to customer". Do you think I can just remove it with no consequences?

All comments

Marco Brundel

Hello,

Are you sure that the workflow you show belongs to issue type Security Incident?

The transition "finish later" which one is that? To what status?

And if it is the right workflow, is there a property set up in the transition "respond to reporter"?

Regards, Marco Brundel