Deleted users appearing in @ list in issue comments

Question

Hello,

In the comments section of an issue, tagging another user with @ is showing a list of active users, but also, users that were deactivated and deleted. Is there any way to remove the deleted users from this list?

Thanks,
Matt

Benjamin_tmh9yg · Answer

HI @Matt Brown

It needs to be done by Atlassian. The only cache that end-user can clear is your own browser cache.

Matt Brown_ov5x4a · Answer

Is there a way to clear the cache on your cloud instance?

Benjamin_tmh9yg · Answer

Hi Matt,

I check on my cloud instance and I don't see this issue. Once the user is no longer accessible to your instance, they should not show up on your instance.

You want to check with Atlassian Support incase something is cache on your instance.

Thanks,

Ben