Creating a Software issue from a Service Desk issue?

Question

I have two projects: Service Desk and Software

A customer creates an issue request on the Service Desk and it populates in the appropriate queue on the dashboard. I'd like to create Software issues on occasion, from issues in the Service Desk.

How can I do this? Is there an option to "Create Issue From" or something along the lines? Or do I need to manually create a new issue in the Software project when necessary?

I don't want issues to be automatically created in Software from Service Desk for every issue a customer submits, so use of Service Desk Automation is not desired.

Mikael Sandberg · Answer

Are you using Jira Cloud or Server/Data Center? If you are on Server/Data Center that would explain it, since there is a feature difference between Automations Lite and Pro.

Paul Statham_e8h6jb · Answer

I went into Project Settings > Automation > Custom Rule and set the following:

When -> Status Changed

If -> Issue Matches status = "In Progress"

Then ->

And the options I have for "Then" are:

* Transition Issue

* Add Comment

* Alert User

* Edit Request Type

* Archive Issue

* Auto-approve/decline

* Webhook

* Send Email

Mikael Sandberg · Answer

Hmm, you should have access to the Create Issue action, unless you are on Jira Server and are using the free version.

This should do what you are looking for:

If you do not want to go the automation route, your only option without getting an app would be to clone the request and then move the clone over to the JSW project.