Locating the Customer facing Portal for JSM Sandbox

AS_4u0iki

We have set up the Sandbox for JSM and are able to access all typical functionality on the backend for Agents.

However, we are looking to have customers test the new features and designs on the external portal side. We can the portal sandbox be located? Is there one connected to the JSM Sandbox?

Mikael Sandberg

In the JSM project, if you look on the left-hand side you should see Channel (if you see Back to project at the top, just click that to see it), similar to this:

If you click on it you should see a link to the portal. The URL is something like https://your-instance.atlassian.net/servicedesk/customer/portal/1