How can we move from Open status to In Progress state automatically

Question

Whenever a ticket is raised in JIRa service desk, I want the status to be moved from Open to In Progress automatically.

How can we get it done?

Jacob Vu · Answer

Hi @Seethalakshmi Muthuraman

Can I ask why you want to automatically move tickets from open -> in progress?

If you're looking to create statistics on how long tickets are in the different statuses, this wouldn't work.

Also, this would imply that tickets are being worked on right as they're created, which could potentially set poor expectations with clients.

Rilwan Ahmed · Answer

@Seethalakshmi Muthuraman It can be done through Jira automation in the project setting. * Go to automation tab in project settings (https:///servicedesk/admin//automation) * Add rule --> Custom Rule * When == Issue created Then == Transition issue ,select In progress