E-Mail Requests: Not able to connect the Microsoft

Question

On Service Desk, I am trying to connect the the Microsoft  Exchange portal.  This has always been done by only clicking on the Microsoft button under the "Connect a custom email account" heading.

After we change the email accounts password I have to disconnect.  But know, if I click on the Microsoft button, it doesn't open the Microsoft page.

THis is having a serious effect on our Support Teams work.

Please tell me how to resolve!

Cody_rgccmu · Answer

@Marius Kieck I was wondering if you ever resolved your issue.  I am running into the exact same problem.  Clicking on the 'Microsoft' button under 'Connect a custom email account' opens a new tab but the tab immediately closes before I am able to enter in any credentials.

Marius Kieck_br618a · Answer

@Gaurav Thanks Man,

No Error message. It opens a new browser tab, but then closes it in couple seconds again.

Gaurav_0av1h6 · Answer

Hello @Marius Kieck

Welcome to the community!!

The issue as explained seems to be an intermittent one. I have tested it on my personal instance and it does take me to the Microsoft page.

I suggest you try it again and share the feedback. Also, it would be helpful if you share the error message if there is any.