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How can I map fields from my email requests to their correct field using Automation?

JayJuan Jones

Hello Everyone!

I am having some issues figuring out why when users create issues via email they are not being mapped to the correct fields in JIRA and coming into the system looking like this:

email requests updated.png

Any idea of the syntax I might need to use in Automation to get this data mapped to it's correct field in JIRA?

Accepted answers

Kian Stack Mumo Systems

Hello @JayJuan Jones, incoming mail just maps the subject line to the summary and the email body to the description. How are you trying to map the other fields?

Thanks,

Kian

All comments

Kian Stack Mumo Systems

Hello @JayJuan Jones, incoming mail just maps the subject line to the summary and the email body to the description. How are you trying to map the other fields?

Thanks,

Kian

JayJuan Jones

Hello @Kian Stack Mumo Systems I am trying to map the other fields using automation! Specifically the User's First, Last Name, Phone Numbe and the email address. Is there any way I can use automation to pass these values into the correct fields?

Kian Stack Mumo Systems

Do you have an example of the automation rule you are trying to run?

JayJuan Jones

yes so if you look at the screen above, as you can see, the information to the far right side of the screen is not being populated, I am trying to use the automation rule below to change that, but so far I've not been able to get it to work; mind you, I have been using regex code I've found from the Atlassian Community to get an idea of how to make it work the way I need it to, but nevertheless, I'm still not having any luck. Do you know the correct regex syntax/smart values I should be using to achieve this? jira automation .png

Kristin Lyons

I am working on a similar automation and I found that this works if the reporter is the customer:

Screen Shot 2022-02-02 at 1.40.08 PM.png

Screen Shot 2022-02-02 at 1.39.58 PM.png

JayJuan Jones

thanks but this isn't going to solve my issue. I am looking for a way to get the data from the description field for our email requests and map them to their correct fields. I have already found out how to change the reporter to match the user's email address.

Gonchik Tsymzhitov

How about the opposite solution from email to reporter? ')

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