Double OpsGenie Alert

Steve Fournier

We found it weird that all our Alert were entering with the subject "Incident Raised"

 

Then we create a webhook and Alert now have the ticket summary, but we still have the Incident raised alert. So we now have 2 alert for the same ticket. How do I stop the incident raised alert?

 

Any help would be appreciate :-)

 

Eric Smith_vl87vf

For anyone else that runs across this issue, its because the Responder Alerts are enabled in your Incident Management section of your JSM portal. You need to either use the integrated OpsGenie alert and set up your affeted services to point to the proper team in Jira, or disable it and create your own custom integration via triggers in OpsGenie