Add Type of actions on Time tracking

Question

Hello,

I used JIRA SERVICE DESK for manage my tickets.

I used Time tracking for add time on my ticket.

Question:

I would like Add a customize field when I add a new time tracking.

Sample, when i add 25minutes on my tickets, I would like force a type of action:

Reading documentations, offsite, sheduled tasks, other....

ANd not a free and variable comments..

After that, I can calculate time tracking not by ticket but by type of actions (3 hours of documentations, 5hours of Calls, 6h offsite,etc.....
is it possible?

Dimitri Grapeloup · Answer

Hello

I have already Create a custom field of type single select List add the options

and Create a screen and add the field on the screen.

I don't want change the ticket's status.

I want to fill in ten of types of actions in time log (consigner le travail en français) , on the same ticket without changing status, for example to fill in 10 minutes of time "spent on documentation" (custom field), 4 hours on "meeting" ( custom field) etc...

that i could add or replace to comments field

thank you

Pramodh M · Answer

Hi @Dimitri Grapeloup

Welcome to the Community!!

Here's the steps

Create a custom field of type single select List add the options.

Create a screen and add the field on the screen.

Add the transition to enforce field required option using validators between two statuses.

You need to select the screen on the transition.

Let me know if you have any queries

Thanks,
Pramodh