App install error - how to resolve

Tina Turner_lj33k1

Hello, 

we are trying to install the planyway app to our Jira cloud account.

However there is an error. As the admin i cannot "accept" the request, only reject it and on the marketplace, the app appears as "requested" and when we try to relaunch the page there is an error window.

 

It is the admin that initiated the installation from the marketplace and also the admin that has the rights to reject/accept an app. we cannot reject it as then all retries to request/install it are blocked

Does anyone know how to solve this?

 

Please see screenshots attached. 

Mary from Planyway

Hi @Tina Turner , it's Tania from Planyway. It seems that there's an issue with accessing the marketplace, please track the status here: https://developer.status.atlassian.com/.

You can subscribe for status updates to be notified once the issue's resolved.