Add field to Move workflow?

Richard Way

Hey there. As I understand it, the Team field is not available in Jira Service Desk. When moving a ticket from SD to the appropriate project, I need to have the user assign the team. Is there any way to force the Team field to show up on the Move workflow, or a way to pop up another screen when a ticket has been moved? 

 

Thanks,

-Rick

Nic Brough -Adaptavist-

There is no "move workflow", there's just a function that allows you to move issues between projects and differently configured issue types.  The function does the minimum it needs to - checking for incompatible configurations and either dropping data that can't be held in the target issue, or asking the humans to fill in stuff that is mandatory in the target.  There's no functions for editing data that is compatible, that's not what move is for!

Why are you moving the issues?  That's not what Service Desk is built for, and the move is destroying the request that your customers are raising, which is probably not what you want for them.