How can I display tickets with specific labels or components to the public (Non-JIRA Users)

Question

We have tickets for each market, separated by labels.

How can we share details of ALL tickets with a specific 'Label' to the public?

In short, we have management and various external stakeholders that want access to JIRA tickets for their specific requirements - but the project has tickets from other parties that are confidential.

Is there a Dashboard that could be setup to show the public, tickets with one label?

Many thanks,

Dean

Nic Brough -Adaptavist- · Answer

Access to issues is done in two layers, one of which is optional.

The main layer is project permissions.  The permission schemes have a lot in them, but the important permission is simply "browse project".  People granted that permission can see all the issues in the project.  ("People" can be defined by project role, dynamic role, individually, or by groups, including "anonymous")

The optional layer is "issue level security".  This has a set of "levels" which are a set of other rules about who can see an issue.  The rules are built the same as project permissions.  They further define who can see an issue in a project.

You can then put a level on an issue and both layers of permission apply to it.

Let's say you've got some users you want to hide stuff from, so you set up:

* Give Alice, Bob and Charlie "browse project" permission
* Create security levels of
* Secret Squirrel: Alice
* Top Secret: Bob and Drew

Now you can have issues that look like this:

* ABC-123 - no security level set
* ABC-456 - Top Secret
* ABC-789 - Secret Squirrel

When people search for "project = ABC", they will get different results:

* Alice will find ABC-123, and ABC-789
* Bob will find ABC-123 and ABC-456
* Charlie will only find ABC-123
* Drew will not find any issues at all.  Despite being named in a security level, Drew has no permission to see the project issues, so it doesn't matter what the security is.

Note that this applies across Jira - if you are doing things in gadgets like "created vs resolved", Alice, Bob, Charlie and Drew will all get different graphs - the reports simply do not look at issues the current user can not see.

Dean Harris_7ie8uz · Answer

Thank you, both for responding - looking forward to contribute more myself in this Community! :)

Can I ask how this can be achieved with licensed users? Can they have Dashboard access to tickets with certain labels or components?

Thanks again,

Dean

Nic Brough -Adaptavist- · Answer

You can expose them to unlicenced users, but to do it, you have to make the entire project completely accessible to the entire world (anonymous access).  You can still hide other issues in the project by using issue security, but it's easy for us humans to forget to secure every issue that needs it as we create or edit them.