Usage report Helpcenter portals

Question

Hi,

Is there any way to get a report of users who have been used helpcenter only during a month?

We set up the users in the atlassian instance admin interface, not using the "customer" section.

Today we can only get reports of users actually been using the licenced Jira Service Management service.

We do have a routine to disable access for non active users, but those who only uses the helpcenter portal goes under the radar and gets disabled even if they continously use it.

Best Regards

Fredrik

Vishwas · Answer

Hey @Fredrik Munkvold

You can get the list of issues raised from different channels using JQL request-channel-type = portal/jira/email

So in your case request-channel-type = portal

The above result will provide the trend for the tickets getting created from portal.

Hope this helps!

Regards,

Vishwas

Fredrik Munkvold · Answer

Found this after some aditional searching.
https://community.atlassian.com/t5/Jira-Service-Management/Report-on-Portal-usage/qaq-p/1425537

Will check out if that does the trick :)