Unable to close EPIC tickets in Jira

Question

Hi Team,

I am unable to close EPIC type tickets in Jira.

When i try to move the EPIC ticket to Ready status, it prompts for Parent link ticket to be added.

But there is no parent ticket which can be added.

Let us know steps to be followed to close EPIC ticket

Rudy Holtkamp · Answer

Hi @Nupura ,

From your post, the only thing I can think of is that you use Jira Premium and there is a validation in your workflow that is preventing you from closing this epic.

So if you are an admin, take a look at the workflow transition and if there is a validation. If you are not an admin, contact him/her.

Vero Rivas · Answer

Hi @Nupura

Look at this video, maybe can help you

https://www.youtube.com/watch?v=oFM3DjKBeSk

And check it out this posts

https://confluence.atlassian.com/jirakb/unable-to-resolve-epic-issue-with-children-issues-closed-1064083250.html

https://confluence.atlassian.com/jirakb/closed-epics-still-show-up-in-linked-values-in-jira-1086392906.html

Cheers