Using automation to Close a JSD ticket when a linked ticket has been resolved

Question

I am trying to set an automation rule to close a JSD ticket when a linked ticket (which has a linked type of 'causes')  has been resolved/closed i'.e. the status = 'Closed'.

The only trigger I could think of is when the comment on the JSD ticket is updated.

Gee Udobang · Answer

Hi Jack,

I did look at the templates but found nothing helpful.

Cheers,

Gee

Asher Francis · Answer

This is ours:

You'd just need to change the link type to "causes" in your scenario

You may also want to remove the "issue type" section, as ours is specificlally for problem tickets closing linked incident tickets

Jack Brickey · Answer

Hi @Gee Udobang , I would suggest starting with the available templates - project settings - Automation - Library. If you do not see in the list click on see more templates. There should be a template for this as it is quite common.