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An automation rule doesn't run when change the generic event in the post function in the workflow

CSTI - Soporte

I need to create an automation rule that assigns a user when a transition runs.

This rule works fine when run manually. It also works when I set it from a transition and in the post function configured the generic event. But when I place a different event that I created with the generic event template to send an email to specific users, the rule doesn't work and I don't see anything in the log.

In other cases, it works.

Accepted answers

Mikael Sandberg

Currently automation cannot trigger on custom events. There is a request to have this implemented, JSDCLOUD-4461. If you want to see this happen, go and vote and follow this request.

All comments

Mikael Sandberg

Currently automation cannot trigger on custom events. There is a request to have this implemented, JSDCLOUD-4461. If you want to see this happen, go and vote and follow this request.

John Funk

Hi Jose,

You could set a custom field value (we created a custom field called Generic Yes Field) when you send the email and then create your rule based on a Field value change trigger.

CSTI - Soporte

Hi John,

I tried the solution you recommended but the automation rule doesn't run either.

John Funk

Can you share the rule? Make sure the rule has the box checked on the Details page to Allow rule trigger.

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