How to change SLA Format back to time remaining

Question

A change occurred recently where SLAs are now showing the date / time they are due, and honestly it's just kind of annoying - I have to look at the clock or hover over to see the time remaining.

Is there a way to change it back to days/hours/minutes remaining? I couldn't find anything in the documentation to change how this is displayed.

Angélica Luz · Answer

Hello @Jarvis Zazalack,

Thank you for reaching out to the Atlassian Community!

The SLA format was changed recently for a better view of when it would breach and the previous format can still be seen when hovering the mouse over the SLA.

You can find the details on our blog below:

Atlassian Cloud changes Nov 22 to Nov 29, 2021

We’ve improved the way to display the service level agreement (SLA) goal times to enhance the agent experience on both queue view and issue view: displays the relative time and date. For example, it'll display today, yesterday, tomorrow, or the exact date for completed, or breached SLAs. We've also introduced a tooltip to show hours remaining or past, and the percentage towards the SLA goal.

Although it’s not possible to change the format now, there are plans to implement the options to choose the format of the SLA. Please, check the description of the ticket below:

Ability to display SLA times in different formats

Product update 13 January 2022

Based on your feedback we have decided to add a configuration to allow you to decide which format is right for your SLA. I will provide another update once I can confirm details and an ETA.

Please, click on vote for this issue and also watch the ticket to receive updates from our product managers.

Feel free to share your feedback on the ticket I mentioned and also on the article Tejaswini mentioned.

Kind regards,
Angélica

Tejaswini_mvmwmy · Answer

Hi @Jarvis Zazalack

This was indeed a change that is rolling out to the instances.

For more information, you can refer the following URL -

https://community.atlassian.com/t5/Jira-Service-Management-articles/A-fresh-look-at-SLAs-in-Jira-Service-Management/ba-p/1881636

Regards,

Tejaswini