eMail notification not reveived

Question

Hi,

I am getting some troubles with email notification, specially when I create account, the automatical email notification is sometimes not sent, so I have to manually defined the password and send it by mail to the new user.

And when I check the email queue, email are stuck into a queue.

Ho can I resolve this problem ?

Thank you !

fiona_lebel · Answer

Hi Vero,

Thank you for your response. Is it possible to do this procedure when our Jira is on the cloud ?

I am admin but i'm not shure I can access to this ?

Thank you.

Vero Rivas · Answer

Hi @fiona_lebel

Look at this post, maybe can help you

https://confluence.atlassian.com/jirakb/jira-notifications-piling-up-in-the-mail-queue-due-to-smtp-server-infinite-timeout-setting-1031837054.html

Cheers