Can anyone guide me on doing this? Thank you
Hi @Ender,
Welcome to Atlassian Community!
If you look in the Automation library there is an automation called "When a customer comments on a closed request → then reopen the request" which you could use and just change so that when the assignee comments, transition the issue to in progress.
Hello Mikael, would it be something like this?
Yes, that looks correct.
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