We're just starting with JSM and OpsGenie and trying to figure out the right way to have 2-way integration between the two. Specifically:
* Selected alerts raised by my monitoring system (presumably sent to opsGenie) should generate a JSM ticket/incident automatically
* Selected JSM tickets/incidents should generate an Alert that triggers notifications/on-call escalationns
It looks like there now may be 9 ways to skin this cat now : an old and a new (early access?) JSM+OpsGenie integration, "Responders" in the JSM ticket, OpsGenie "incidents", Linked Alerts, etc.
Anybody got a handle on the most straightforward/intuitive way to do this? Or, barring that, the "right" way to do it that embraces Atlassian's forward-looking plans to fully integrate OpsGenie & JSM into a single product?
Thanks in advance for any insight. We've read until our eyes bleed but each doc seems to contradict the one before.
