Hi
We're running 2 service desks (an internal and external desk) desk under separate projects using Jira Service Management.
Both projects have the "Customer Permissions" > "Service project access" setting "Customers added by agents and admins" to prevent customers of each service desk being able to see the other service desk (i.e. External customers should not see the Internal Service Desk").
Customers of the External service desk are created as customers under organizations, have usernames and passwords, and onboarding of customers and access of the portal work fine.
Customers of the Internal service desk log in using SSO with Microsoft accounts. In order to access the internal service desk customers need to be a member of a Jira group "internal-customers". This Jira group gives them the "Service Desk Customers" role in the Internal Service Desk project. We're doing this rather than allowing access to anyone with an account as we don't want the internal desk to be visible to external customers in the portal.
I would like to automatically add new Jira users (i.e. accounts with "Site Access" in the User Management section of Jira) to the "internal-customers" (to give them the Service Desk Customers project role). This doesn't seem to be possible.
If I make the "internal-customers" group the default group of the Jira Service Management product, and give new users product access I can achieve the desired behaviour however this causes the users to consume a licence (even though they are only customers - not agents).
Is there a way to add new Jira users to a default group without giving them product access?
Currently we're needing to ask internal service desk users to sign up using their Microsoft account, they are then given a message in the service desk portal saying they have access to no service projects (see screenshot), we then manually add them to the "internal-customers" group, then they can see the portal and raise requests.
This is very clunky!
