Workflow State Change Impacting Different Projects & Schemes

Adrian Capp

I am using the Jira Service Management Cloud and have two projects with separately defined Workflow Schemes & Workflows: -

GPSL Product Service Desk

AEMC Custom App Support

I want a different status for “Waiting For Customer” & “Closed”.  But, when I changed one, the other changes in the other project.

I researched the issue, and the resolution states to have different schemes – which as far as I know I have.

Can you see what’s wrong?

Steve Thornhill_57zt4f

The status is global across all projects.

You will need to create a new status for the items you want to change, then add that into the workflow and replace the one you do not want.