Hi experts :-)
We use Service Desk, and our customers receives the standard e-mail notification, when we reply back to them.
The problem is, that is only the message we write they see, not the entire communication string we have going on in Service desk.
This means, that many customers do not know what we are talking about, and even though they can click on a link to see the Service Desk issue in full form, many of them don't do that.
Is it possible to all the entire communication string in the e-mails going to the customers on a specific Service Desk case? Just like ZenDesk does it. It would make our lives sooooo much easier.
Cheers,
Jens
