Issue type / Request type -> Outgoing Email

Maximilien Borgeat

Hello,

In our Jira platform, we use "request types" for customer-created requests. For these request types, no problem for email notifications to customers.
On the other hand, internally when we create a request for a customer directly, we use a "issue types". And there,  no email notification arrives to the client (creation, public comment, closing...).
So my question: where are the configuration in Jira for the notifications for the "issue type", and the notifications for the "request type" configured? I feel like both are configuring in the same place, yet the behavior is different between the two.

 

(Sorry for my english, it's not my native language)

Rilwan Ahmed

@Maximilien Borgeat 

1. You can see "request types" notifications under project settings--> Customer notifications. 
   i.e. https://<baseURL>/servicedesk/admin/<projectKey>/customer-notifications 
2. For notifications under "Issue types", you need to first create notification scheme and then assign to the project.
   https://confluence.atlassian.com/adminjiraserver/creating-a-notification-scheme-938847330.html#:~:text=Choose%20Administration%20(%20)%20%3E%20Issues.,copy%20an%20existing%20notification%20scheme.